SUMMARY OF QUALIFICATIONS Over thirty-five years of hotel industry experience as manager, educator, consultant Industry leader in standards development, employee training and cultural diversity Dynamic speaker at hospitality schools, corporate management gatherings on up to the loftiest professional hospitality associations Prolific author of globally-distributed articles spanning all hospitality disciplines and a wide array of topical issues
PROFESSIONAL EXPERIENCE
INDEPENDENT CONSULTANT, SPEAKER, COLUMNIST Principal	PHOENIX, AZ 2008-Present
Authors weekly regular columns for a number of global online services (hotel online.com, eHotelier, 4 Hotels, Hotel Resource, etc.) to real world end users in industry that range from mid market to upscale properties and include operational, service and marketing topics. The audiences are international in with regular measurable reader interaction from four continents. Keynote and program lecturer on topics from guest understanding, satisfaction, standards and training to cultural diversity. Conducted the 1st Certified Lodging Owner program for the Educational Institute of AH&LA at the NABHOOD annual convention. Consultant to university level hospitality programming. Continues to maintain extensive service to industry affiliated commissions and councils. Provides litigation support and unbiased expert testimony in lawsuits concerning standards of care in the hospitality industry.
BEST WESTERN INTERNATIONAL	PHOENIX, AZ
Director of Education and Cultural Diversity	2003-2008
As primary learning and diversity officer reporting to the president, upgraded short and long-term training products system-wide. Developed and delivered educational resources and training to over 2,300 hotels in North America, with support to international affiliates as needed.  Entire chain consisted of more than 4,200 hotels in 80 countries. Successfully launched the organization’s first Learning Management System one year ahead of schedule, with more than 7500 users in the first six months. Created the brand’s first mandatory general manager training.  This program had more than 2,200 attendees the first two years and evolved into a multi-level program with continuing education.     Provided major support in the brand’s major customer care initiative to 2,300+ domestic hotels. Initiated cultural diversity activities, including participation in industry minority purchasing programs, celebration of cultural diversity communication programs and system-wide awareness in a continuing series of company-wide learning tools. Served as the staff liaison to two internal governor advisory committees and five external industry councils.
Director of Education and Training	2000-2003
Improved short and long-term training programs and products system-wide. Created and facilitated instructor-led training workshops serving over 5,600 attendees annually in less than four years. During time as Best Western’s primary learning officer, educational staffing doubled in size while remaining self-funded. Introduced cost-effective collaborations with external professional and educational partners. Graduated over 800 American Hotel & Lodging Association (AH&LA) Certified Hotel Owners who were also Best Western members of the Asian American Hotel Owners Association (AAHOA). Selected by company CEO to lead a company-wide task force in response to the 9/11/01 terrorist attacks.  Specific action plans in 15 different areas were researched and introduced successfully.
HOGAN & ASSOCIATES HOSPITALITY President & Principal	NASHVILLE, TN 1987-2000
Consulting services practice specializing in custom work for hospitality industry clients, in the United States and Canada. Focused on educational programs driving employee motivation and increased profitability Conducted hundreds of training seminars, many for repeat clients who were individual hotels, hotel management companies, professional associations and conventions and visitors bureaus Provided litigation support and expert testimony in hospitality-related lawsuits
MED CENTER INNS OF AMERICA Senior Vice President of Operations	NASHVILLE, TN 1988-1996
Provided a series of services to a major client, including Consultant, Senior Vice President of Operations, General Manager and LLP Management.  The group sold its assets in 1996.
PARK SUITE HOTEL (now 296-room Embassy Suites) General Manager	NASHVILLE, TN 1986-1987
Supervised luxury all-suite hotel during pre-opening and first operating year phases including, construction completion, installation of furniture, fixtures and equipment, pre-opening and initial marketing, hiring and training of 150+ new employees in rooms operations, security, food, beverage, human resources and all operating disciplines
SHERATON NASHVILLE (285 rooms) General Manager	NASHVILLE, TN 1981-1985
Supervised complete renovation of hotel, launched re-opening marketing campaign to recapture lost market share due to neglectful operations of previous owner Led hiring and training of 170+ employees in rooms operations, security, food, beverage, human resources and all functional departments Recognized for numerous personal and team awards by ITT Sheraton Corporation and elected by peers as Sheraton Regional Council Chairman
CAROLINE MANAGEMENT CORPORATION General Manager, Operations Manager	RALEIGH, NC 1980-1981
Orchestrated complete renovation and market repositioning of the 195-room Raleigh Hilton Oversaw hiring and training of 75+ employees in all departments of this full service hotel Assumed multi-unit operational responsibilities for Hilton and Caroline Management hotels in Greensboro and Winston-Salem within four months of initial employment
DUNFEY ATLANTA HOTEL (later Omni Hotels, 370 rooms) Resident Manager	ATLANTA, GA 1976-1979
Hired, trained and supervised over 125 employees of front office, housekeeping, engineering and security in this full-service hotel Established and trained improved operating standards throughout rooms division Served as Acting General Manager and on-site overseer of $14 million renovation during hotel closure following a significant fire Management team was honored by the parent company and American Hotel & Motel Association (AH&MA, now AH&LA) for safety training and staff response to the fire.
ITT SHERATON CORPORATION Corporate Management Trainee, Assistant Front Office Manager, Front Office Manager, Night Manager on Duty	BOSTON, MA & HOUSTON, TX 1973-1976
Trained in management positions across various rooms, food & beverage and technology departments in Sheraton’s flagship 1,500-room hotel in Boston Assumed role of Assistant Front Office Manager prior to internship completion Promoted to Front Office Manager at Sheraton Houston nine months later
FACULTY/TEACHING EXPERIENCE
Adjunct Professor, Newbury University, Boston, MA	1998- 2000
Seminar in Contemporary Management Issues	Spring 2000
Business Communication	Spring 2000
International Business Management	Fall 1998
Human Resources Management	Summer 1999
Compensation Management	Summer 1999
Finance Management	Spring   1999
Small Business Management	Summer, Fall 1999
Microeconomics	Fall 1999
Adjunct Professor, Volunteer State College, Gallatin TN	1989- 1997
Strategic Marketing Planning	Spring 1990, 1992
Convention Management and Service	Fall 1990, 1993
Housekeeping Management	Fall 1991
Energy Management	Spring 1995
Hotel & Motel Management and Operations	Spring 1995
Hospitality Law	Fall 1996
Food and Beverage Controls	Fall 1996
Seminar Designer & Presenter, Educational Institute, Orlando, FL	1987-1996
Ethics	1990-1995
Hotel Marketing and Sales	1989, 1994
Yield Management	1990-1995
Destination Marketing	1990-1995
Services Management	1990-1995
Managing Quality Services	1990-1995
Planning and Control	1990-1995
Kitchen Management	1990-1995
Adjunct Professor, Belmont University, Nashville, TN	1982-1985
Marketing Hotels and Restaurants	1983, 1984
Front Office Operations	1983, 1984
Introduction to the Hospitality Industry	1982-1985
Hospitality Accounting	1984
Hotel & Motel Management and Operations	1983
EDUCATION 2005 Ph. D.   University of Northern Washington International Business 2004 CHE   Educational Institute of AH&LA Certified Hospitality Educator 2002 MBA   University of Northern Washington Master Degree Business 2000 ACI   Educational Institute of AH&LA Accredited Certification Instructor 1988 MHS   Educational Institute of AH&LA Master Hotel Supplier 1984 CHA   Educational Institute of AH&LA Certified Hotel Administrator       Renewed 1989, 1994, 1999, 2004, 2009   1973 B.S.   University of Massachusetts Hotel, Restaurant, Travel Admin.
INDUSTRY AFFILIATIONS & SERVICE
American Hotel & Lodging Association (AH&LA) Educational Institute Certification Commission Education & Training Committee Multicultural Advisory Council Educational Institute Content Expert Hospitality Industry Diversity Institute Accreditation Commission for Programs in Hospitality Administration Commission for Accreditation on Hospitality Management Programs Council of Hotel, Restaurant and Institutional Educators Asian American Hotel Owners Association (AAHOA) Education & Training Committee	2007-present 2006-present 2003-present 2002-present 2003-2008 2003-2008 2002-2008 2002-2008 2002-2006
SPEAKING ENGAGEMENTS Dr. Hogan has appeared before an extensive list of corporate, professional industry association and educational audiences.  He has and continues to be a keynote speaker, panelist, seminar and workshop leader.  Details of specific appearances can be made available upon request.
PUBLICATIONS Dr. Hogan is a prolific writer on a broad range of topical hospitality industry issues.  His articles address subjects and operating disciplines including but not limited front office, housekeeping, maintenance, safety and security, food & beverage, human resources, customer service, employee training and motivation, cultural diversity, sales & marketing, catering, profitability and financial controls and franchise relations.  He has written monthly columns for industry trade publications such as Hotel Business, Hotel & Resort Industry and Tennessee Hotelier.  He has and continues to be published regularly in the likes of globally-distributed Hotel-Online.com, 4Hoteliers.com, eHotelier.com, Smith Travel Research’s Hotel News Now, American Hotel & Lodging Association SmartBrief, Hospitality Sales management Association International, Hotel News Resource, International Hotel & Restaurant Association, Caribbean Hotel & Restaurant Buyers Guide, South Africa’s Picasso and The Rooms Chronicle.  Details of specific articles, where and when they were published can be made available upon request.